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SMART Forces Termination of Old Plans
Tuesday, March 18, 2008

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Captain's Log Stardate -315212.46


SMART has been sending out "love letters" to their pioneer postpaid subscribers this month. They are forcing their postpaid subscribers to either terminate their subscription or migrate to "better" postpaid plans. The letter states that they are currently "upgrading" their billing system.

The old postpaid subscription plans of SMART includes unlimited text/SMS to anyone, whether within or outside the SMART network. Whether it's plan40, plan300, plan1500, etc., they have unlimited text capabilities.

My friend once asked me to buy his plan40 subscription for P8,000. Fortunately for me, I was having my Design Project (thesis) and my wallet was empty :~). Plan 40 includes 40 free minutes of voice calls and unlimited SMS to all networks. P8,000 was cheap compared to others who are selling these plans for as high as P20,000 each. Just imagine how screwed those people who bought these plans for P20,000 right now.

Dear Valued Subscriber,

Thank you for your continued patronage of SMART Gold.

As part of our commitment to provide you with reliable service and a pleasant customer experience, we would like to inform you that we will be upgrading our postpaid billing system. This enhancement will however result to the expiration of your current plan on August 07, 2008.

The good news is you can now migrate your plan to any SMART Gold's new plans for FREE and enjoy the many privileges it offers. Simply accomplish the lower portion of this page and submit it to any SMART Wireless Center on or before April 07, 2008. As a loyal subscriber of SMART, migration of your account will be free of charge and will entitle you to these benefits:

* Free handset offer better than the standard plan
* Free on-net voice calls for the first six (6) months (expiring monthly)
* Waiver of financial documents and advance monthly service fee (MSF) per plan

We urge you to avail of this special offer available exclusively to you and a selected group of loyal SMART subscribers. If we do not hear from you on or before April 07, 2008, we will consider that you are not interested in this offer and have agreed to the automatic disconnection of your subscribed line. Kindly disregard this letter if you have already availed of any of our standard retention offers under the new plans.

For further clarification, our Customer Care Officers at any SMART Wireless Center will be happy to assist you. You may also call our toll-free hotline *888.

We look forward to continuing our relationship with you.


Sincerely,

Maria Rosario C. Caluya
Head - Loyalty and Retention
Smart Communications, Inc.


Click image to enlarge

If you have an old SMART subscription, please visit BNCXE's thread here. You will find a lot of unhappy SMART subscribers there :)


*Computer end log*


Posted by Jepoy @ 3/18/2008 06:19:00 PM
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