UnionBank EON application headaches
Friday, June 13, 2008
Captain's Log Stardate -315449.94
Last March just before the Holy Week, I applied for a UnionBank EON card online. I got my sequence number and was instructed by the website to wait 5 days for a confirmation. A month passed and I haven't received any confirmation. I emailed their customer support and I received a reply after 3 days.
Dear Mr. Bengero,
Greetings from UnionBank!
We have received your email regarding your EON Visa application. To update you of the status, we would like to ask for some information so we can verify your account. Kindly provide us with the following details:
Date of Application:
We hope to hear from you again so we can respond to your concern immediately
For your convenience, our Customer Service Correspondence Unit operates on Mondays to Fridays, from 8:30am to 5:30pm. Emails sent after office hours, weekends as well as Public Holidays will be responded on the next working day. You may also contact us through our 24-hour Customer Service Hotline at 841-8600
UnionBank Customer Service
I immediately replied with the information they have requested and I haven't heard a word from them since. That email was sent 2 months ago.
I decided to personally check my EON card at Muñoz Quezon City Branch last week. I waited for more than 30 minutes just to learn that my card has not been delivered to that branch. The teller gave me a form to fill up so she could re-apply my card. She asked me to return last Tuesday, June 10th 2008. Come Tuesday, my card is still smoke.
She asked me to call the next day to check if my card has been processed or what.
Wednesday, still no card.
It's now Friday and my card is still nowhere in sight. I don't know if she's really re-applying my card or not. I don't want to re-apply online, it might cause more trouble and headaches if the head office receives multiple EON application from me and from her.
I've been scouring for alternatives and it seems that UnionBank's EON is the only acceptable debit card for PayPal Philippines. Or have I missed something? I've called Banco De Oro and inquired about their Cash Cards and as usual, they don't know what PayPal is.
I'll ask Bank of the Philippine Islands tomorrow if their Cash Card can be used at PayPal. In the mean time, I'll just have to wait for my EON card from UnionBank.
*Computer end log*
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