<body><script type="text/javascript"> function setAttributeOnload(object, attribute, val) { if(window.addEventListener) { window.addEventListener('load', function(){ object[attribute] = val; }, false); } else { window.attachEvent('onload', function(){ object[attribute] = val; }); } } </script> <div id="navbar-iframe-container"></div> <script type="text/javascript" src="https://apis.google.com/js/plusone.js"></script> <script type="text/javascript"> gapi.load("gapi.iframes:gapi.iframes.style.bubble", function() { if (gapi.iframes && gapi.iframes.getContext) { gapi.iframes.getContext().openChild({ url: 'https://www.blogger.com/navbar.g?targetBlogID\x3d7294114\x26blogName\x3dCaptain\x27s+Log\x26publishMode\x3dPUBLISH_MODE_HOSTED\x26navbarType\x3dBLACK\x26layoutType\x3dCLASSIC\x26searchRoot\x3dhttp://jepoy.bengero.com/search\x26blogLocale\x3den_US\x26v\x3d2\x26homepageUrl\x3dhttp://jepoy.bengero.com/\x26vt\x3d-5041441038811922973', where: document.getElementById("navbar-iframe-container"), id: "navbar-iframe" }); } }); </script>

Captain's Log
Captain's Log
Subscribe to my feed, Captain's Log Enter your email address:

Destiny Cable Offers Stupidest Customer Service
Wednesday, September 17, 2008

ADVERTISEMENTS


Captain's Log Stardate -315713.07


You're having problems with your internet connection and you need to contact your ISP's technical support, what to do? Standard practice is to call the dedicated hotline for your internet service and wait for someone to take your call.

My ISP (Destiny Cable / Solid Broadband Corporation) used to have the same dedicated hotline (8419393) and also introduced a text hotline about 2 or 3 years ago. The text hotline actually works in some way. You send a text message (SMS) to Destiny using a pre-defined format and expect a call within 20 minutes from their technical support representative. Well, 20 minutes' their claim but from my experience, it will be around 10 minutes to 45 minutes.

But what if one day, your ISP removes their traditional hotline and even the text hotline? Then out of nowhere, send an email broadcast to all subscribers containing a phone directory of its customer service agents. No, it doesn't contain a new hotline, but a gazillion of numbers to choose from.

To Our Most Valued Subscriber:

Good News from MyDestiny Broadband Internet!

We would like to reintroduce our My|Care Program 24/7.

We are personally committed to giving you the best value and enjoyment from our products and services. So, we put all our service support numbers in one directory with the names of service agents so you know who is serving you. Our service agent directory is organized by area, but they can receive service requests for other areas, too. Call and let us know how we can help you.

Kindly see below for the complete listing of numbers or you can visit our website at www.mydestiny.net for the My|Care Directory.


If you have questions or clarifications, please don't hesitate to e-mail us at helpdesk@mydestiny.net or mycare@mydestiny.net

Rest assured, we are always at our best in serving your needs.


Very Truly Yours,

MyDestiny Broadband Internet
http://www.mydestiny.net

How in the world can this be good news? TELL ME! You can get their updated phone list on the Destiny website but... EARTH TO DESTINY?!!! COME IN DESTINY. Your service is based on the internet, so how the hell can we retrieve those numbers if our internet connection is down?! HUH?!

This is probably one of the biggest joke and stupidest idea I have seen in my entire life. Imagine this, you need to call your ISP to report a problem. Instead of a single hotline or text number, you have to choose a number to call from a gazillion of numbers from a list. Very convenient. Very f%^&ng convenient.


By the way, those aren't your ordinary landline phones. They are PLDT LANDLINE PLUS PREPAID FOR GOD'S SAKE. So what you say? PLDT Landline Plus Prepaid calls are limited to 10 minutes. If your call lasts for more than 10 minutes you're dead. The line automatically drops. And since they're running off the GSM network of Smart, say goodbye to quality customer service. Goodbye recorded conversations. Hello arrogant and stupid tech support.

I was talking to my friend who works at Destiny earlier and here's some of our YM conversation.
jepoy: haha stupidest idea ever
jepoy: pldt landline plus yan no?
Friend: o bakit
jepoy: haha taena.. every 10mins napuputol yan e.. eh typical tawag ko sa destiny at sa lahat ng kakilala ko 15-25mins
Friend: yan mismo ang maganda dyan
Friend: kasi target namin within 5 mins tapos na ang call
Friend: hehe
Friend: isipin mo, pag kausap mo tech sup ng 25 mins palagay mo me magagawa pa sya para isolate problem?
jepoy: sa 9yrs ko? oo
Friend:
jepoy: nagpping.. then may chcheck
Friend: ineffecient yan
jepoy: then kung natatandaan ko.. mga after 15mins dun nya nalaman na may problem sa area
Friend: kaya nga
jepoy: haha mas inefficient na magoffer ng gazillion numbers
Friend: anong point na mag stay ka sa line ng 25 mins
jepoy: stupidest idea ever. so sana maghotline nalang kayo na iisa tapos may limit na 10mins
Friend: panegt yang hotline
Friend: kasi pag busy lahat mas lalo sila naiinis
Friend: pag dyan malaki chance na makakausap mo kasi nga walang nagbababad sa line dahil me limit na 10mins
jepoy: haha so pag busy.. magcycycle ka sa gazillion numbers to call
jepoy: nice. efficient
Friend: correct
Friend: para me konting time na mag redial ka
Friend: by the time na nai dial mo malamang tapos na yun sa isa nyang kausap
jepoy: efficient indeed
Friend: correct
jepoy: [/sarcasm]
jepoy: sige kain lang ako
Friend: yung pangbibili namin pabx pambibili na lang ng router

So they think this setup is efficient? I'm currently dialing the 14th number of the Quezon City block and either the phone is turned off, the SIM is not yet activated, the phone has no prepaid load/credits, or no one is answering the goddamn phone! EFFICIENT MY ASS.

The guy who suggested this setup and the one who approved it should be shot in the head. Seriously. What were they thinking?!

NICE ONE DESTINY! This definitely should go down in history as the STUPIDEST CUSTOMER SERVICE EVER!


UPDATE 09/18/2008 12:42AM: I've asked Lalaine to call some of the Quezon City numbers since I can't seem to reach anyone. Same problem as mine. It's either ringing (with no one answering) or no ring at all.

She managed to reach someone though. I believe the person she talked to was Toney. Since Lalaine's not the subscriber, she requested Toney to call me instead. Guess what, the girl told her that they don't have any outgoing calls. WTF?! Hey! PLDT Landline Plus Prepaid's Plan 300 has 150 minutes worth of outgoing calls! Toney said that she'll ask someone to call me. It's about hmmm... 35 minutes and still no call from Destiny.

I've asked her to call one more person since I think I've almost exhausted all the numbers and I still can't reach anyone. The person Lalaine talked to the second time was Abner. This time the CSR got my number from Lalaine, but there's a slight problem. He's handling a different part of Quezon City and he needs to forward my number/concern to the other group handling my area. WHAT DA?!

Oh by the way, I haven't received any calls from Destiny as of this very moment.


UPDATE 09/19/2008 3:33PM: I haven't received any calls from Destiny after Lalaine spoke to two of their TSRs yesterday. The TSR she talked to just told her that he'll be sending someone to check my computer without even asking what's the problem.

The guy even said, "Ma'am, hold ko lang po kayo..." Then Lalaine heard drops of water as if the guy's urinating or something. And place the call on hold? PLDT Landline Plus doesn't have that feature... hmmm...

Lalaine told the TSR to call me since I've been cycling to the list of numbers and still can't reach someone. Lalaine clearly told the TSR that I was having "Request timed out" on the default gateway. Guy TSR promised to call me but he never did. Instead, a field crew arrived in the morning. I wasn't around so they left this job instruction:



SLOW BROWSING? WHO EVER SAID SLOW BROWSING?! If their instruction was to do some screencaps then I could have done that without bothering the field crew. In fact, I've been doing that for years. TALK ABOUT EFFICIENCY.




*Computer end log*

Labels: ,


Posted by Jepoy @ 9/17/2008 11:41:00 PM
Post a comment! | Email This Story!
9 comments | | View blog reactions

Love my blog? Then subscribe by entering your email address below. You will receive blog updates directly to your inbox.
 Enter your email address:

LINKS OR TRACKBACKS:

Create a Link





Search the Web or My Blog for Destiny Cable Offers Stupidest Customer Service
 
Custom Search

THERE ARE 9 COMMENT(S) ON THIS POST:

Posted by Blogger Lalaine on Thursday, September 18, 2008 at 12:34:00 AM GMT+8:  
isang napakalaking KALOKOHAN!!! baliw ang nakaisip ng ganyan... at malamang na dahil sa bagong customer service eh maubos na ang subscriber ng destiny... good for you jepoy... kokonti na ang subscriber at bibilis na ulit ang connection mo... yun ay kung makakatagal ka pa sa ganyang sistema! bwahahaha (*evil laughs*)

nga pala, yung huling nakausap ko eh mukhang bagong gising eh... at mukhang naghilamos pa kase may naririnig akong background na tubig sa likod. hahahaha

DESTISH*T! :P

Posted by Blogger Jepoy on Thursday, September 18, 2008 at 2:05:00 AM GMT+8:  
It's 2:05AM and still no call from the Destish*ts

Posted by Blogger Siopao Master on Thursday, September 18, 2008 at 6:13:00 AM GMT+8:  
Destiny fails at failing WTF

Posted by Blogger Impbuster on Thursday, September 18, 2008 at 7:42:00 AM GMT+8:  
So instead of having a hotline, you got a gazillion numbers to choose from...

No way I'm memorizing all at BS...

Posted by Anonymous jong on Thursday, September 18, 2008 at 10:00:00 AM GMT+8:  
tsk tsk...

now i have to memorize millions of numbers. tsk tsk

Boo!

Posted by Anonymous Destiny ISP on Saturday, September 20, 2008 at 12:26:00 PM GMT+8:  
Dear jepoyeng.blogspot.com,

We are happy to reiterate that indeed, our new way of accessing customer service via numerous dialing of phone numbers is very efficient. It is very low cost, and our staff of inexperienced representatives won't be overburdened by calls from multiple failures of our services citywide.

We also hope that you will dial the numbers yourself. It is, by itself, an adventure on the part of the customer. By dialing the numbers yourself, you will get tired sooner or later, and you will give up trying to contact us. This, in effect, will allow other customers to reach our lines, or whatever is free and functioning as of the moment. Also, since there is a time limit, our customers won't be able to harass our representatives for as long as they want, with repetitive questions that they can't answer coming from techie-wannabes or the bad mood that they are just trying to transfer over to our hard working representatives.

Thank you very much for your patronage. We do not know what is keeping you from switching to another ISP, but we truly appreciate your loyalty to our low quality of service, unreliable service times, and fresh out of school graduate representatives.

Sincerely,

Destiny ISP (Insufficient Service Provider)

Posted by Anonymous Anne on Monday, January 12, 2009 at 6:08:00 PM GMT+8:  
How do we unsubscribe? Their website offers no number to contact now. We moved to a place where sky is able to provide their services. I would rather deal with the disconnection without going to their office if that's possible. Did you just have to send an email?

Posted by Blogger canDIshhh on Monday, April 20, 2009 at 8:19:00 AM GMT+8:  
I am a subscriber of Destiny and I HATE THE CUSTOMER SERVICE! We are all given numbers to call diba? ALL OF THE DON'T WORK!! Lahat out of coverage area or are NOT owrking!!!

Ano ba yan?!?!?!?!?!

Posted by Blogger Chris on Wednesday, April 22, 2009 at 9:05:00 PM GMT+8:  
Super Bagal ng Destiny Cable Internet Namin.. New Subscriber pa naman ako.. wla pa one month... Haaay... Wrong Move Sakin.. =(

Post a Comment

Comments on Captain's Log are moderated. Comments will not be visible until it has been approved.

Please choose the NAME/URL field when posting a comment if you do not have an account with OpenID, Google, Gmail, LiveJournal, or Wordpress.com.
Anonymous comments will be rejected.



Click here for Related Content
Subscribe to Post [Atom]
Subscribe to Post Comments [Atom]
Comments? Suggestions? Violent reactions? Click here to contact me. Otherwise, post your comment here.

Ferengi Rules of Acquisition #1 Once you have their money, never give it back. Click the DONATE button to donate any amount :~)
   
My Amazon.com Wish List Ferengi Rules of Acquisition #164 Never spend your own money when you can spend someone else's. So why not buy the things from my wishlist? :~)


Sign up for PayPal and start accepting credit card payments instantly.

Tim Cumper Watch
SCAM HOAX ALERT: The Tim Cumper Scam
GameOPS' Official Statement on the Accusations of Pierre Tito Galla

Search

 

Join the Captain's Log Community



Twitter
    Categories
    - Anime
    - Anything Goes
    - Blogging
    - Contests
    - Current Events
    - Events
    - Freewares
    - Gadgets
    - Hardware
    - Internet
    - LOL
    - Movies
    - Mobile
    - Personal
    - Photography
    - Polls
    - Showbiz
    - Site Updates
    - Tips and Tricks
    - Tutorials
    - Video Games
    - Videos
    Starfleet Blogs
    - Lalaine
    - Mocha
    - Kuya Pau
    - Euri
    - Noelle
    - Siopao Master
    - Rochelle
    - Rocky
    - Pepper
    - Glen
    - Mark
    - Ka Edong
    - J-Spot
    - Karen
    - Barrio Siete
    - Mike
    - Bong
    - Nostalgia-M
    Sponsored Links



    MyBlogLog




    Hailing Frequencies


    You can reach me via my email above or via this Contact Form.

    You can also reach me on SMS via my public mobile +639165777270 or send GAMEOPS <space> JEPOY <space> YOUR MESSAGE to 2299.
    Use this widget to privately upload files to me using drop.io: simple private sharing




     
    Recent Entries
    - Vote for Mike Villar on Philippine Blog Awards 200...
    - Problems with Google Adsense
    - New Ultraman Movie Opens Today in Japan
    - Circle Dock for UMPC Users
    - myDestiny Cable Internet Switches to Google Apps
    - Twitter SMS Updates Now Available to Globe and Tou...
    - A Funny Message from Tim Cumper
    - Globe Telecom Launches UNLICHAT
    - Removal of Win32/Adware.Virtumonde and Win32/Priva...
    - Maria Ozawa Stars in Taiwanese Horror Film
    Popular Entries
    - hospitalscams.blogspot.com = Severe Case of Psychosis
    - ├╝mobile Invite Codes Giveaway!
    - PLDT Landline Plus Hands-on
    - Pinoy Big Brother Scandal
    - Super Twins Director Denies Rip-off
    - Ellen Adarna Graces UNO Magazine
    - Maria Ozawa's Trip to the Philippines
    - Sigaw ng Bayan's 9 Million
    - Thank You Friendster :)
    Personal Blogging
    Archives
    - June 2004
    - July 2004
    - August 2004
    - September 2004
    - October 2004
    - November 2004
    - December 2004
    - January 2005
    - February 2005
    - March 2005
    - April 2005
    - May 2005
    - June 2005
    - July 2005
    - August 2005
    - September 2005
    - October 2005
    - November 2005
    - December 2005
    - January 2006
    - February 2006
    - March 2006
    - April 2006
    - May 2006
    - June 2006
    - July 2006
    - August 2006
    - September 2006
    - October 2006
    - November 2006
    - December 2006
    - January 2007
    - February 2007
    - March 2007
    - April 2007
    - May 2007
    - June 2007
    - July 2007
    - August 2007
    - September 2007
    - October 2007
    - December 2007
    - January 2008
    - February 2008
    - March 2008
    - April 2008
    - May 2008
    - June 2008
    - July 2008
    - August 2008
    - September 2008
    - October 2008
    - November 2008
    - December 2008
    - January 2009
    - February 2009
    - March 2009
    - April 2009
    - May 2009
    - June 2009
    - July 2009
    - August 2009
    - September 2009
    - October 2009
    - November 2009
    - December 2009
    - January 2010
    - February 2010
    - March 2010
    - April 2010
    - May 2010
    - June 2010
    - July 2010
    - September 2010
    - November 2010
    - December 2010
    - August 2011
    - November 2011
    Transporter / Site Menu
    - About Me
    - About Captain's Log
    - Favorite Links
    - Advertise
    - Subscribe
    - Licensing
    - Contact Me
    - Privacy Policy
    - Disclosure Policy
    - Photoblog
    - Personal Blog

    - Tierra Maria Estates Scam
    - Hospital Scams Hoax
    - Tim Cumper
    - Timothy Ellis Cumper
    - Ellumbra
    Entrecard
    Miscellaneous

    Design Inspired by:

    myDestiny Cable Internet
    Blue Fish Network



    Technology & Computers - Top Blogs Philippines

    Technology Blogs - Blog Top Sites

    Clicky Web Analytics


    My Amazon.com Wish List
     
     
     
       
     
     
    Captain's Log
    Creative Commons License
    Captain's Log by Jepoy is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Philippine License.
    Captain's Log LCARS v4 Blogger Theme created by John Phillips Bengero. ©2004-2009.
    Star Trek and related logos are trademarks of CBS Studios/Paramount Pictures. ©1966-2009.
    Captain's Log
    ss_blog_claim=38e11f6a24f3a9ecf2a68b53f2e86feb ss_blog_claim=38e11f6a24f3a9ecf2a68b53f2e86feb