Well, here's one. Lalaine's 300+ minutes worth of Sun-to-Sun calls have been eaten by a troll that resides within Sun Cellular's computer systems. Lalaine and I reload our Sun Cellular accounts with the P150 Text Unlimited card. It has 30 days of unlimited Sun-to-Sun SMS and 4 hours Sun-to-Sun voice calls. Since we also have a PLDT Landline Plus line, her call credits are barely used. This morning, she decided to check her remaining call credits since and low and behold. The supposedly 300+ minutes remaining are gone.
Calls to their hotline are rather useless since you won't get definite answers. I had my share of unfortunate calls with them. Yes, they are of the same quality as PLDT CSRs.
The person Lalaine talked to earlier said that they'll "investigate" what happened and expect a resolution within 3 working days. Yeah right. I know that Sun is the main reason why unlimited texting from Globe and Smart exists and I thank them for that. But if you're not getting what you've paid for, then that's another story.
Times like this, Php150 IS Php150. For some people, it could mean a meal for an entire day.
Should we switch our backup mobile phones from Sun Cellular to Red Mobile? From Rocky's word, "Makes you think hey?"