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Weird Irate Citibank Customer
Wednesday, February 11, 2009

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Captain's Log Stardate -314112.63


NOTE: Audio deleted as per request by Citicorp

I don't know if the caller is really a client of Citibank who is just having a really bad day or maybe she's like Tim Cumper who doesn't have any better things to do in life. In any case, her cursing is very inappropriate.

PLDT's CSR, you've met your match. :~)


Flashback - Funny Destiny Cable CSR:




(Thanks Gadz!)


UPDATE (02/18/2008): I've removed the recording as per request by Frances Marra of Citicorp North America. You may contact Frances at frances.marra(at)citi(dot)com or office phone# +1(212)657-2413 if you have some information regarding the recording.


*Computer end log*

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Posted by Jepoy @ 2/11/2009 02:40:00 AM
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THERE ARE 42 COMMENT(S) ON THIS POST:

Posted by Anonymous Anonymous on Wednesday, February 11, 2009 at 9:44:00 AM GMT+8:  
to the call center agent. ang galing mo. bilib ako sa pasensya mo at sa simpleng pambabara. mabuhay ka at mamatay na sya sana!!!.heheeh

Posted by Anonymous Ping on Wednesday, February 11, 2009 at 11:53:00 AM GMT+8:  
one classy lady.

Posted by Anonymous Ade Magnaye on Wednesday, February 11, 2009 at 2:55:00 PM GMT+8:  
Seriously, she didn't even give the agent a chance. The agent handled her awesomely, though. But he should've put the phone down on her on the 3rd "putang ina" LOL

Posted by Blogger Glen on Wednesday, February 11, 2009 at 3:13:00 PM GMT+8:  
she must be a very distant relative of christian bale...

Posted by Anonymous Anonymous on Wednesday, February 11, 2009 at 6:01:00 PM GMT+8:  
she said all of that for ... 13 thousand pesos? heh.

Posted by Anonymous Anonymous on Wednesday, February 11, 2009 at 6:30:00 PM GMT+8:  
dapat nga nde na nya pinatagal yung call, umpisa pa lang ng pagwawala binaba na nya phone

Posted by Anonymous Anonymous on Wednesday, February 11, 2009 at 6:32:00 PM GMT+8:  
Though I have to agree that Pinas is corrupt, nakakatawa pa din. Baliw yung babae! Kaya siguro sinusuka na sya ng Pinas! Hahahaha!

Posted by Anonymous Anonymous on Wednesday, February 11, 2009 at 7:23:00 PM GMT+8:  
srsly, this is fucking win

Posted by Anonymous Anonymous on Wednesday, February 11, 2009 at 7:30:00 PM GMT+8:  
this made me laugh the whole time listening to it! hahahahahahhah

Posted by Anonymous Anonymous on Wednesday, February 11, 2009 at 9:08:00 PM GMT+8:  
Saludo ako sa call center agent na yun! Mabuhay ka!^^

And for that Bobo woman, mamatay kana at ikinasusuka ka rin ng Pilipinas..Ikaw ang halimaw at para kang buwakaw! ikaw ang mamatay at wala ng lugar ang mga tulad mong walang modo,..hahaha

Posted by Anonymous Fritz on Thursday, February 12, 2009 at 12:17:00 AM GMT+8:  
"Invasion of my pri..entire privacy in heaven ya earth." profound! Slow clap clap! Also "lahat ng tao dito p*ta.. pwera AKO" LMAO may disclaimer? Whew! That was an earfull. Haha

Posted by Anonymous reyna elena on Thursday, February 12, 2009 at 1:52:00 AM GMT+8:  
putang ina! oops sori! hahaha! balik ako! na shock ako! hahaha

Posted by Anonymous reyna elena on Thursday, February 12, 2009 at 2:05:00 AM GMT+8:  
Jepoy, di ako maka-move on! hahaha! shock na shock akoooo!!! hahaah

Ok. First - that call center guy, he handled it pretty well. Obvious.

Second - in fairness to the irate lady, if this call is true, this must have happened during the terrible bankruptcies here sa US - but then again, this caller is from the Philippines so di ko alam kung matindi ang drama nang Citibank in the Philippines yet I did no hear anything though, o baka naman lumagpas sa pandinig ko. Yet, 13k is 13k at mahirap hanapin yon so, in some ways i can relate to the caller's frustration = howevah! leche that's no reason in the world to act like that at all hahahaha

many thanks to silver sa tip! hahaha

Posted by Anonymous Jepoy on Thursday, February 12, 2009 at 3:15:00 AM GMT+8:  
ANONYMOUS COMMENTS WILL BE REJECTED. LEARN TO READ SIMPLE INSTRUCTIONS.

Posted by Anonymous Jepoy on Thursday, February 12, 2009 at 3:18:00 AM GMT+8:  
@ade - naaliw siguro sa kakamura

@glen - hhahaha

@fritz - pwera ako FTW!

@reyna elena - hahaha naka drugs ata yung babae e

Posted by Anonymous Silver on Thursday, February 12, 2009 at 4:08:00 AM GMT+8:  
Nangarag ako sa audio file na ito...

Pero haller! dapat matuto siyang rumespeto sa taong kausap nya kahit sa call center pa yun..Gee...over mega lack ng respect for other people...

Katayin na yan...LOL...hahahha...

Someone please...find out whoever that woman is...

Dumugo ang tenga natin sa kanya!

Posted by Blogger Paul on Thursday, February 12, 2009 at 5:11:00 AM GMT+8:  
Wow 56 ang count ko! hirap mag bilang habang nakikinig. alam ko na kaya hindi maka withdraw sya limit nya is 10k lang.hehehe!sobrang frustrated un babae.lol

Posted by Anonymous Mi on Thursday, February 12, 2009 at 8:22:00 AM GMT+8:  
lol.... natawa ako dun.

"Hindi kita kinakausap!"

Posted by Anonymous tuki on Thursday, February 12, 2009 at 1:44:00 PM GMT+8:  
the caller is in her manic bipolar disorder. true that she might have been through difficulties in her life that may have led to her raving phone call, but i doubt who's been through worse... the lady or the lad? hahaha

Posted by Blogger allan on Thursday, February 12, 2009 at 3:09:00 PM GMT+8:  
minsan naiisip ko din pag sobrnag napupuno na ako ng galit, talagang gusto mo i-curse silang lahat na involve. pero iba itong isang ito. she has razorsharp tongue.

Posted by Anonymous Illiterate 1 on Thursday, February 12, 2009 at 4:23:00 PM GMT+8:  
pwede ba ipakulam yung babaeng un?? or nakatira ng droga?? im a call center agent myself and i've dealt with irate callers before but so far this is the most irate caller of them all.. kudos to the CSR... man if i were you i would've said "eh pano ka matutulungan dada ka ng dada.." nyahahaha

Posted by Anonymous no name on Thursday, February 12, 2009 at 4:25:00 PM GMT+8:  
unfortunately she's not a happy cumper, and to take note that she even didn't verify any information that is needed and the she keeps on screaming. we understand her frustration but if she's really educated she won't use profane words. the good thing is she denied that she's a filipino, cause filipino's are not like that. and one more question, if she's not a filipino as well as she hates philippines, why she's here in the philippines in the first place.

Posted by Anonymous Illiterate 2 on Thursday, February 12, 2009 at 4:27:00 PM GMT+8:  
PUTANGINA MONG BABAE KA! PANO KA MAKAKAWITHDRAW NA PUTANGINA KANG BOBO KA! OFFLINE YUNG ATM PUTANGINA MONG HALIMAW KANG DIMONYONG BABAE KA! BOBO! TANGNA KA! IKAW NA ANG PINAKA BOBONG TAO NA NAKITA KO TANGNA MO KA! BOO KA!

Posted by Blogger Stanley on Thursday, February 12, 2009 at 5:05:00 PM GMT+8:  
isang babaeng nagpa sibak sa kano, na mukhang pera... pakantot ka nalang sa asawa mong kano kaya ka nagkaroon ng pera, 13k lang pera nang gagalaiti ka sa galit,

Posted by Blogger reyna elena on Thursday, February 12, 2009 at 9:13:00 PM GMT+8:  
hahaha natawa ako dun ki Illiterate number 2! OFFLINE pala! hahaha

i honestly can't get over dito! alam mo ba? halos mamemorize ko na ang puta??? hahaha

Posted by Blogger reyna elena on Thursday, February 12, 2009 at 9:14:00 PM GMT+8:  
jepoy, if you won't mind, gusto ko syang ipost sa blog ko hahaha let me know! thank you!

Posted by Anonymous reyna elena on Friday, February 13, 2009 at 3:28:00 AM GMT+8:  
"MA'AM PILIPINA PO KAYO!"

hahahahahahaha!

Posted by Anonymous reyna elena on Friday, February 13, 2009 at 9:43:00 AM GMT+8:  
hahah if you think pagod na akong kakapakinig you're wrong! hahaha! i am still listening to this woman! leche baka bangungutin ako nito mamaya! hahaha!

Posted by Blogger Reesie on Friday, February 13, 2009 at 1:43:00 PM GMT+8:  
waaaa.. na stress ang beauty ko.. grabeh naman sya.. she's mentally challenged.. kailangan sya ilagay sa hospital ng mga baliw... graveh.. kung hindi sya baliw at personality lng nya to, hndi ako makapaniwala na may taong ganito..

puede post ko rin to jepoy?

Posted by Anonymous icedtea - sorry no URL, e-mail only :( icedicedtea@gmail.com on Friday, February 13, 2009 at 5:27:00 PM GMT+8:  
Hello po,

Nawindang ako sa audio post mo hahaha ang talino kasi

"hindi kita kinakausap" + "May telepono ba akong dala?" = winner

Owell, mag-comment sana ako tungkol sa link kay Tim... nakakatawa (oo nakakatawa at hindi nakakatuwa) na siya mismo inamin niyang nag-imbento lang siya (copy paste ko lang post mo hehe:

Tim Cumper posted:

Don't be stupid Jepoy - don't you see - most of the people became implicated after the original "simple scam" went wrong - and I started demanding proof - so fake evidence was needed, false testimony was needed.


ayan sobrang patawa... sa dinami dami ng sinabi at paikut-ikot na salita, inamin din na gawa gawa lang niya

wtf lol

no need to post the comment on your site, just wanted to mail you dahil natawa talaga ako sa mga post mo

Posted by OpenID revsiopao on Saturday, February 14, 2009 at 8:02:00 AM GMT+8:  
gosh! i felt so exhausted after listening to this. ha ha ha! and to think tinapos ko talaga. why did i listen to this now that i am about to sleep? why o why?

pathetic!

Posted by Anonymous mumu on Saturday, February 14, 2009 at 11:33:00 AM GMT+8:  
hahahhahaha amf nman kakaumay ung mura nya wtf hehehe.. pwd na gawing sirang plaka hhahahhaha!!

Posted by Anonymous reyna elena on Saturday, February 14, 2009 at 12:25:00 PM GMT+8:  
in the end, ang hinala ko is that baliw nga ata talaga ang babae. that's what i believe.

Posted by Anonymous Ade on Sunday, February 15, 2009 at 12:15:00 PM GMT+8:  
I get it, so nanakawan sya ng passport?

Kairita.com, di kasalanan ng Citybank dito yun! Kung wala syang pera pang overseas call, she can call Citibank US collect, diba?

Posted by Anonymous Multiple Monitor on Sunday, February 15, 2009 at 9:10:00 PM GMT+8:  
Ha! That's hilarious! Great Post!

Posted by Blogger tina on Monday, February 16, 2009 at 4:46:00 AM GMT+8:  
OMG!!! can I just say it again... OMG!!! Wala man lng na-verify from her tapos galit na galit sha! DAMNED STUPID BITCH!!!!

Posted by Anonymous superboi on Tuesday, February 17, 2009 at 2:12:00 AM GMT+8:  
siguro nung panahon na yan na bumonggang galit si ateng eh may gamundo siyang problema na kailangan yung pera na yun na (baka matter of life and death na or something) pero mehn, grabe... ung "putang ina mo" eh parang ano lang salt and pepper to taste sa bonggang bonggang monologue niya. hahaha :))


people... tsss.

Posted by Blogger Cush on Tuesday, February 17, 2009 at 12:26:00 PM GMT+8:  
When Filipinas curse, your ears will bleed.

Posted by Blogger the Scorpion on Tuesday, February 17, 2009 at 9:57:00 PM GMT+8:  
ok. hahaha. feeling ko na-irate sya kse ang sagot lang ng CSR e.. "we cannot do that." walang resolution... sabay bara agad. anyway, nawala un passport nya at wala syang pera. at siguro.. hindi sya tumawag sa citibank before travelling kea na-block at tagged as fraud.

PARA KAY ATE.. WAG KANG AALIS NG STATES PAG HINDI DALA ANG GAMOT MO.
bwahahaha.. bwahahaha.. hahahahaha.. wahahahahaha..

PINOYS ARE HEROES! we endure this kind of maltreatment and yet.. we serve with a smile. DAKILA ANG PINOY! MABUHAY!!!!

Posted by Anonymous Team Leader-Ampersand Outsorce Co on Tuesday, February 17, 2009 at 10:12:00 PM GMT+8:  
well ive been in the call center business for quite some time now...when im still an agent i also encountered those kind of irate customer. Maybe she is having a psychological problem coz she keeps on saying that "ninakaw mo na nga un passport ko P########### I## K#!" maybe she suffered in the US thats why she really needs medication or needs to see a psychologist. Still the rep is still a bit polite and controlling his emotion and not cursing the lady.........Ampersand Outsource Co......

Posted by Anonymous karmi on Friday, February 20, 2009 at 9:36:00 AM GMT+8:  
sayang, di ko napakinggan ung audio. :( tsk. late. hehehe.

Posted by Blogger Fatima Ursula on Friday, March 13, 2009 at 12:14:00 AM GMT+8:  
all praises to the call center agent, whoever and wherever you are, you will go places with your smart ass and cool guts. guwapo pa ng boses mo. hehehehe.

and to the very pleasant caller, kung maibebenta lang ang mga mura mong malulutong, mas yayaman ka pa sa lapid's chicharon...your profit might even surpass the 13k you intend to withdraw.

hay pilipinas, marami kang anak na bayani, marami ka ring anak na baliw...

come to think of it, hindi lang naman dito sa pinas eh.

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