<body><script type="text/javascript"> function setAttributeOnload(object, attribute, val) { if(window.addEventListener) { window.addEventListener('load', function(){ object[attribute] = val; }, false); } else { window.attachEvent('onload', function(){ object[attribute] = val; }); } } </script> <div id="navbar-iframe-container"></div> <script type="text/javascript" src="https://apis.google.com/js/plusone.js"></script> <script type="text/javascript"> gapi.load("gapi.iframes:gapi.iframes.style.bubble", function() { if (gapi.iframes && gapi.iframes.getContext) { gapi.iframes.getContext().openChild({ url: 'https://www.blogger.com/navbar.g?targetBlogID\x3d7294114\x26blogName\x3dCaptain\x27s+Log\x26publishMode\x3dPUBLISH_MODE_HOSTED\x26navbarType\x3dBLACK\x26layoutType\x3dCLASSIC\x26searchRoot\x3dhttp://jepoy.bengero.com/search\x26blogLocale\x3den_US\x26v\x3d2\x26homepageUrl\x3dhttp://jepoy.bengero.com/\x26vt\x3d-5041441038811922973', where: document.getElementById("navbar-iframe-container"), id: "navbar-iframe" }); } }); </script>

Captain's Log
Captain's Log
Subscribe to my feed, Captain's Log Enter your email address:

PLDT Unlawfully Disables my Landline Plus SIM
Wednesday, April 22, 2009


Captain's Log Supplemental Stardate -314306.13

As everyone who reads my blog knows, I maintain several active mobile numbers ---3 to be exact. Globe, Sun, and a prepaid wireless landline from PLDT. Globe and Sun are my active lines, meaning, I regularly reload prepaid credits whenever it reaches zero. While I only reload my PLDT Landline Plus whenever the need arises (frequent travels, business transactions, etc.)

I reloaded my Landline Plus P300 3 days ago since next month would be the 180th day of my last plan's expiry. FYI, PLDT Landline Plus Prepaid has a life of 180 days after the last plan expiry so I need to reload now to avoid permanent deactivation. And so I visited a PLDT Load retailer and asked him to load P300 worth of prepaid credits to my PLDT wireless landline SIM.

The PLDT Load retailer tried 3 or 5 times but failed to reload my account. He kept on receiving a text message about my SIM being inactive or disabled. And since he cannot send the prepaid credits I need, I dialed PLDT's #101328 access number to check my account. Here's the exact voice message I got:

The number 101327 is non existent. I tried calling it with my PLDT Landline Plus SIM and with our own fixed landline at home. I called up 101328 instead and I was told that they'll be checking it and would call me as soon as they found the problem.

Yesterday, still no call so I called up 101328 again. The person I spoke to said that my account is STILL ACTIVE and their support group is still tracing the problem. This afternoon, still no call. I then managed to talk to another CSR from 101328 and told me that my account is indeed active and I should try re-loading atleast P30 first. If the reloading is still unsuccessful, I should call their hotline again.

I went to a PLDT Load retailer and still, reloading failed. The same error was encountered on the retailer's part. I called the hotline again and this time, the person I talked to said that the last reload I had was on October 2008. He said that it's already past the 180 days reloading period and my SIM is already deactivated in their system. To his surprise, I told him that I am actually using the "deactivated" SIM on our conversation. I then pointed to him that the 180 day period should start on the expiry of my plan and not on the day I last reloaded.

The expiry period is clearly stated on the PLDT Landline Plus Prepaid manual:

I was then placed on hold for about 15 minutes and then he told me that they'll be checking my account for problems and I would expect a call tomorrow.

A few minutes later, I received a call on my Globe mobile number from a person named Gwen. She said that she's from PLDT and would like to inform me that my account has already been disabled since I last reloaded on October 18, 2008. My account was disabled because I failed to reload within the 180 day reloading period. She said that there's no way to get my account back.

I then again pointed out that the manual clearly states that the 180 day reloading period would start on the day my last plan expired which is on November 19, 2008. There was a long pause and then she said, she'll "forward my concern again" to "proper groups" for checking.

For all the curious, here's the photo showing the SMS message I received from PLDT reminding me of my account validity.

As you can see, my last plan expired on the 19th of November 2008. From November 20 to this day, it's only 154 days.
November = 11 days
December = 31 days
January = 31 days
February = 28 days
March = 31 days
April = 22 days (as of April 22, 2009)

TOTAL = 154 days! (as of April 22, 2009)

It's still almost a month before they should have disabled my account. Why? Check the table taken directly from the PLDT Landline Plus manual:

From Day 1 to 30, this is the time my plan was active. Day 31 to 210 is the 180 day period my account needs to be reloaded. Now they're all telling me that my account is already disabled and I cannot do anything to get it back?

I paid for that number, gave it to my friends, colleagues and business associates and now PLDT's telling me they're taking it back for some stupid reason? FYI PLDT, you have no right to disable my number for another 26 days.

This is stupid PLDT. This is stupid. FYI, you still haven't fixed our 3 decade old landline and you still haven't given us rebates you've promised in our email exchanges. Now you're disabling my number for no valid reasons.

PLDT, I have this number even before you formally launched the prepaid service and I want my Landline Plus number back! Give it back now!

*Computer end log*

Labels: ,

Posted by Jepoy @ 4/22/2009 05:43:00 PM
Post a comment! | Email This Story!
8 comments | | View blog reactions

Love my blog? Then subscribe by entering your email address below. You will receive blog updates directly to your inbox.
 Enter your email address:


Create a Link

Search the Web or My Blog for PLDT Unlawfully Disables my Landline Plus SIM
Custom Search


Posted by Blogger Hidaka Ken on Wednesday, April 22, 2009 at 11:04:00 PM GMT+8:  
Oo nga! Awayin mo yung PLDT! Ganyan sila palagi! Palpak! XD

Posted by Blogger Jepoy on Wednesday, April 22, 2009 at 11:09:00 PM GMT+8:  
@Euri - hahaha honga

Posted by Anonymous ruben on Thursday, April 23, 2009 at 1:43:00 PM GMT+8:  
Baka hindi marunong sa mathematics yung computer ng PLDT at SMART.

Posted by Anonymous Anonymous on Sunday, May 3, 2009 at 6:56:00 PM GMT+8:  
PLDT is a horrid, out-of-touch, arrogant monopoly. Millions of us, it's previously no-choice consumers, have suffered through this arrogance. I say, enough! Show PLDT where the power really lies---with us, the consumers. STOP patronizing PLDT and all it's cynically stupid products. There are a lot of choices now. Let's bury PLDT. grrrrr..I hate them!!

Posted by Blogger dodong flores on Wednesday, May 20, 2009 at 9:24:00 PM GMT+8:  
Forget PLDT. Mag-SunTel ka na lang :)

Posted by Blogger Jepoy on Thursday, May 21, 2009 at 2:16:00 AM GMT+8:  
@dodong - i don't need another postpaid line :P

Posted by Anonymous billy on Thursday, July 2, 2009 at 4:26:00 PM GMT+8:  
Oo nga, awayin mo mga ungas na PLDT na yan. I also bought one just a few months ago for a very steep price. at first they ate my "free" 50 load when you buy a new one. for the first month I loaded 300, they gave me 300 plus some 150 free calls. that's good. but the second month, they only gave me 150 that's good for pldt-to-pldt calls only, which i think is so pathetic. they basically ate my 300 load.
then third month came, they only gave me 150 'free'calls to other network and pld. what kind of telco is this that every month they change the rules. PLDT sucks, and I think so is Globe. and we dont have a choice.

Posted by Anonymous rye on Monday, July 13, 2009 at 9:45:00 AM GMT+8:  
That was definitely an error on their end. Cguro with the specifications and how they implemented it in the backend. They misunderstood their own terms and conditions. Kelangan nilang baguhin yung logic nung program nila!

Post a Comment

Comments on Captain's Log are moderated. Comments will not be visible until it has been approved.

Please choose the NAME/URL field when posting a comment if you do not have an account with OpenID, Google, Gmail, LiveJournal, or Wordpress.com.
Anonymous comments will be rejected.

Click here for Related Content
Subscribe to Post [Atom]
Subscribe to Post Comments [Atom]
Comments? Suggestions? Violent reactions? Click here to contact me. Otherwise, post your comment here.

Ferengi Rules of Acquisition #1 Once you have their money, never give it back. Click the DONATE button to donate any amount :~)
My Amazon.com Wish List Ferengi Rules of Acquisition #164 Never spend your own money when you can spend someone else's. So why not buy the things from my wishlist? :~)

Sign up for PayPal and start accepting credit card payments instantly.

Tim Cumper Watch
SCAM HOAX ALERT: The Tim Cumper Scam
GameOPS' Official Statement on the Accusations of Pierre Tito Galla



Join the Captain's Log Community

    - Anime
    - Anything Goes
    - Blogging
    - Contests
    - Current Events
    - Events
    - Freewares
    - Gadgets
    - Hardware
    - Internet
    - LOL
    - Movies
    - Mobile
    - Personal
    - Photography
    - Polls
    - Showbiz
    - Site Updates
    - Tips and Tricks
    - Tutorials
    - Video Games
    - Videos
    Starfleet Blogs
    - Lalaine
    - Mocha
    - Kuya Pau
    - Euri
    - Noelle
    - Siopao Master
    - Rochelle
    - Rocky
    - Pepper
    - Glen
    - Mark
    - Ka Edong
    - J-Spot
    - Karen
    - Barrio Siete
    - Mike
    - Bong
    - Nostalgia-M
    Sponsored Links


    Hailing Frequencies

    You can reach me via my email above or via this Contact Form.

    You can also reach me on SMS via my public mobile +639165777270 or send GAMEOPS <space> JEPOY <space> YOUR MESSAGE to 2299.
    Use this widget to privately upload files to me using drop.io: simple private sharing

    Recent Entries
    - Be a Hacker and Earn P100 Million
    - New Personal BlackBerry Plans for Filipino Consume...
    - Globe's New Mobile Surfing Plans for Postpaid
    - Cignal Digital TV - Newest Direct-to-Home Service
    - Free Calls to 55 Countries via PokeTalk and magicJ...
    - zOMG!!! Sasha Grey's the Sexiest Vulcan Ever!
    - Sandara Park's Back In Time for Easter :~)
    - Share Photos Online with MyLiveGallery
    - The Magic of magicJack - Free Calls to USA and Can...
    - Zoë Saldana on Esquire.com
    Popular Entries
    - hospitalscams.blogspot.com = Severe Case of Psychosis
    - ├╝mobile Invite Codes Giveaway!
    - PLDT Landline Plus Hands-on
    - Pinoy Big Brother Scandal
    - Super Twins Director Denies Rip-off
    - Ellen Adarna Graces UNO Magazine
    - Maria Ozawa's Trip to the Philippines
    - Sigaw ng Bayan's 9 Million
    - Thank You Friendster :)
    Personal Blogging
    - June 2004
    - July 2004
    - August 2004
    - September 2004
    - October 2004
    - November 2004
    - December 2004
    - January 2005
    - February 2005
    - March 2005
    - April 2005
    - May 2005
    - June 2005
    - July 2005
    - August 2005
    - September 2005
    - October 2005
    - November 2005
    - December 2005
    - January 2006
    - February 2006
    - March 2006
    - April 2006
    - May 2006
    - June 2006
    - July 2006
    - August 2006
    - September 2006
    - October 2006
    - November 2006
    - December 2006
    - January 2007
    - February 2007
    - March 2007
    - April 2007
    - May 2007
    - June 2007
    - July 2007
    - August 2007
    - September 2007
    - October 2007
    - December 2007
    - January 2008
    - February 2008
    - March 2008
    - April 2008
    - May 2008
    - June 2008
    - July 2008
    - August 2008
    - September 2008
    - October 2008
    - November 2008
    - December 2008
    - January 2009
    - February 2009
    - March 2009
    - April 2009
    - May 2009
    - June 2009
    - July 2009
    - August 2009
    - September 2009
    - October 2009
    - November 2009
    - December 2009
    - January 2010
    - February 2010
    - March 2010
    - April 2010
    - May 2010
    - June 2010
    - July 2010
    - September 2010
    - November 2010
    - December 2010
    - August 2011
    - November 2011
    Transporter / Site Menu
    - About Me
    - About Captain's Log
    - Favorite Links
    - Advertise
    - Subscribe
    - Licensing
    - Contact Me
    - Privacy Policy
    - Disclosure Policy
    - Photoblog
    - Personal Blog

    - Tierra Maria Estates Scam
    - Hospital Scams Hoax
    - Tim Cumper
    - Timothy Ellis Cumper
    - Ellumbra

    Design Inspired by:

    myDestiny Cable Internet
    Blue Fish Network

    Technology & Computers - Top Blogs Philippines

    Technology Blogs - Blog Top Sites

    Clicky Web Analytics

    My Amazon.com Wish List
    Captain's Log
    Creative Commons License
    Captain's Log by Jepoy is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Philippine License.
    Captain's Log LCARS v4 Blogger Theme created by John Phillips Bengero. ©2004-2009.
    Star Trek and related logos are trademarks of CBS Studios/Paramount Pictures. ©1966-2009.
    Captain's Log
    ss_blog_claim=38e11f6a24f3a9ecf2a68b53f2e86feb ss_blog_claim=38e11f6a24f3a9ecf2a68b53f2e86feb