Captain's Log: Virtual Trunklines with Globe ONEcall

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ONEcall, another first from Globe, is a unique and specially designed business communication solution for corporations and SMEs. The first of its kind in the Philippines, ONEcall is a mobile office phone system that synergizes the functionality and sophistication of a PBX phone system with the reach and flexibility of mobile phones.

With ONEcall, companies could dramatically boost customer service and/or specific operations by routing incoming calls to the mobile phones of their employees or other intended recipients.

Unlike traditional phone systems that demand an upfront investment, ONEcall does not charge you or your company any hardware, software, cabling, or installation fees. Maintenance fees likewise do not exist.

ONEcall is the business phone system you’ve been waiting for – no hardware, no software and no hassle!

Maximize the use of your company’s existing Globe mobile phones, and deploy a reliable phone system for your business today!

Globe has an exclusive arrangement with GoHello to provide ONEcall in the Philippines. GoHello is Europe’s leading ALLmobile, operator independent phone system for business, with offices in Copenhagen and London, and a development centre in Prague.

What is ONEcall?

The first of its kind in the Philippines from Globe, ONEcall is a mobile office phone system that combines the functionality and power of a PBX phone system with the reach and flexibility of mobile phones. Companies could dramatically boost customer service and/or specific operations by routing incoming calls to the mobile phones of intended recipients. Unlike traditional phone systems that demand an upfront investment, ONEcall does not charge you or your company any hardware, software, cabling, or installation fees. Maintenance fees likewise do not exist.

Do we get direct dial numbers with ONEcall?

Your mobile phone becomes your direct dial with ONEcall. That way your customers and business partners could connect with you instantly wherever you are.

How does ONEcall work?

Each employee has a single phone, whether it’s their Globe mobile or a Globe desktop GSM phone, that is connected to an easy to use web-based switchboard providing all the features of a high end telephone system without any of the hassle. Calls go straight to employee mobiles, so your customers can reach you the first time they try.

What is the typical flow of calls using ONEcall?

1. A 3rd party calls a Globe landline number assigned to your company.
2. Caller is greeted by a customizable voice response system, or IVR.
3. Caller chooses a specific number. (e.g. 1 for Sales, 2 for Customer Service, 0 – reception)
4. Call is immediately transferred to the mobile phone of the intended recipient.

What does my business need to have to get started?

Technically, nothing. Except for a mobile phone for each employee and an Internet connection to connect to a secure web-based switchboard.

You mentioned a Globe landline component. Isn’t ONEcall supposed to be a “mobile” phone system?

For several reasons, we realize that most of your customers would still prefer to contact you on your landline (or trunk line), so we’ve included a virtual landline in the subscription package. By calling this main number assigned to your company, your customers could immediately and conveniently reach you or other personnel on your/their Globe mobile phones. Since it’s “virtual” there is no hardware/handset device (i.e. no additional cost).

All mobile phone extensions are linked to a web-based switchboard. How does this work?

After selecting and enrolling Globe mobile phones under ONEcall, these now become/operate as extensions. From day one, all incoming calls would be managed by an electronic switchboard that is accessible via the Internet. You may choose to have a receptionist manage the switchboard particularly for more complex type of operations.

When your customer calls in and decides to go to the operator/reception, the call rings the mobile phone of the receptionist. The receptionist answers and asks the caller for the person he/she wants to speak with. The receptionist could either transfer the call immediately, or place the caller on hold in order to contact the intended party (on his mobile phone) first.

Could I use multiple receptionists? How do I distribute the calls among them?

Yes. Calls to your main (landline) number are forwarded to the receptionists that are signed on to the ONEcall Switchboard and are ready to take the call. You can select the order in which the receptionist receive the calls and whether the calls should be distributed evenly among the receptionist, or you can list them in order of priority.

Does my company always have to be connected to the web-based switchboard to receive calls?

No. Once you’ve set up your configuration, default routing of incoming calls would be handled by an automated voice response system (i.e. IVR). The IVR could be adjusted anytime through a web-based control panel that could be accessed by you or your assigned company representative

Click here for more information about Globe ONEcall

(via Lalaine)

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Disclosure: Blog owner is a forum administrator of myGlobe, a website of Globe Telecom.

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