Absurd Internet Charges on Globe Postpaid
Friday, January 08, 2010
Captain's Log Stardate -313019.4
There have been a lot of fuss lately about Globe's questionable internet charges on postpaid subscribers using the Apple iPhone. I've been receiving a lot of complaints about this, as much as I would like to help, I can't. I will either tell them to completely remove Globe's APN on their phone or redirect them to Globe's official Get Satisfaction page.
If the problem requires immediate attention, I'll endorse it immediately to Globe's CS dept. It's their job anyway. Believe me, I receive dozens of complaints everyday.
Last December, my Aunt complained about her P9000+ internet bill. Not to the Globe CSR, but directly to my face (As if I can do anything about it). Her postpaid account has been charged P9,314.03 in a span of 10 days because of "excessive internet usage". She's using an old Treo 650 without any Globe APN and installed apps that use the internet. This isn't the first time she complained about Globe's absurd billing. Last October 2008, one of her lines reached P11,000+. Funny thing is, both those lines have a P5,000 credit limit.
You may ask, why blog if you can directly tell Globe about this. Well for one, I'm a subscriber myself and I know the feeling my Aunt is going through. Second, this is the second time Globe charged us way beyond our credit limits. They should have fixed this problem last year when we complained but they didn't. Third, my Aunt is one of the first 50 Globe subscribers... well it's of no importance though, she's just using it repeatedly when she rants.
Anyway, let's assume that my aunt did use her phone 24 hours a day for 10 days on the internet. That's P20/hour on the default TIME-base charging of Globe (P5 per 15 minutes). So it's P480 per day or P4800 within 10 days! So why P9314.03?
Well, you see the problem? Her account is still on KB-based charging scheme despite the fact that Globe has sent an SMS blast to all prepaid and postpaid subscribers about their shift of default charging from KB-based to TIME-based.
Remember Jessica Zafra's "Piece of Crap" post? You'll get the idea why they shifted to TIME-based. Apparently, they haven't shifted all subscribers.
This may explain my aunt's huge bill... well, if her phone has internet/APN settings! I removed them myself. I even uninstalled Palm applications that access the internet. But wait, there's more! Both her postpaid lines have a P5,000 credit limit.
If the system can detect your usage, then why send a warning like this if the account already has surpassed the allotted credit limit? The system should have had suspended her account already since P9,000 is way past the P5,000 limit. Credit limits are there for a reason right?
I don't believe that it's Apple and it's iPhone's fault as per Rom's article at the Manila Bulletin. Remember, my Aunt uses a Palm Treo 650 not an iPhone.
So it's either my aunt and the rest of these folks are lying and have been abusing Globe's 3G (trust me it's fast, just wait for our review on GameOPS) for porn and Globe has been screwing them all along or there is a serious problem in Globe's billing system.
Disclosure: Blog owner is a forum administrator of myGlobe, a website of Globe Telecom.
*Computer end log*
Labels: internet, mobile
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